FAQs
Here are some common questions. To give you the best customer experience, your feedback is strongly encouraged.
Q 1. Where do you ship from?
A. We ship from our cooperated warehouses & factories in the USA . So expect your items to be shipped separately (if you order more than one item) as different factories specialize in different manufacturing areas.
Q 2. How long does it take for my goods to arrive?
A. Due to the high quality and custom nature of our fashions it takes approximately 10 - 15 business days for all orders to arrive. Delivery times vary from product to product; based on demand and shipping location. Federal Holidays are excluded from processing and delivery time.
Q 3. How long does it take to get a tracking number?
A. It usually takes between 2 - 5 business days.
Q 4. Where can I place an order from?
A. You can place an order from any country, we ship worldwide.
Q 5. Where is your company?
A. Our company is based in Atlanta, Georgia, USA.
Q 6. In what currency will I be charged?
A. We process all orders in USD. While the contents of the cart are displayed in multiple currencies, you will check out in USD at the latest exchange rate.
Q 7: Do I get a confirmation number when I place my order?
A. Yes, all customers receive an order number after placing their orders.
Q 8. How can I pay?
A. We accept all major credit cards: Visa, Mastercard, Discover, Amex and even Paypal.
Q 9. Is the cash on this site safe and secure?
A. You can be absolutely sure that all purchases here are safe.
Q 10. If I enter my email address, will you sell my information?
A. We do not sell our customers' information. Email is only for follow-up and to send promotional information, order information, new arrivals and potential discounts.
Q 11. Do I (the customer) have to pay customs?
For most countries you do not have to pay customs, but it depends on where you are and if you order more than 1 piece. We are not responsible for customs fees. Please check with your local customs agency to find out more.